Major credit cards including Visa, MasterCard, American Express, Apple Payand PayPal are accepted.

Absolutely secure. We prioritize your security and confidentiality. All transactions are encrypted, and we do not store any of your card information on our system to ensure maximum security.

It’s simple! If your promo code is valid and applicable to the products in your cart, enter the code into the ‘Promo Code’ section at checkout. The discount will automatically be applied to your total amount. Please note that each promo code has its specific terms and conditions.

We appreciate your enthusiasm to save more, but only one discount code can be applied per order. Each code is valuable, so make sure to use them on your future purchases!

We certainly value our new customers! Please subscribe to our newsletter or stay tuned to our website and social media channels to be informed about exclusive offers and discounts for first-time buyers.

We strive to provide a variety of payment options, but currently, we do not offer “Cash on Delivery.” We accept all major credit cards and PayPal for a secure and seamless payment experience.

We’ve made shopping convenient for you! You can view prices and complete your purchase in the currency of your selected country. Our website automatically converts the currency based on your location for a hassle-free shopping experience.

All Pawscode products are dispatched from our warehouse in China or Malaysia. Rest assured, we ensure that every package is handled with the utmost care and delivered in a timely manner to your doorstep.

The delivery time varies depending on your location. Once your order is processed, we'll provide you with a tracking number, allowing you to monitor your package's journey in real-time. We are committed to ensuring that your order reaches you as quickly as possible.

We understand that sometimes changes are needed. You can update your shipping address before the order is dispatched. Please contact our customer service immediately via live chat or email at hello@pawscode.com, and we’ll assist in making the necessary adjustments. We cannot guarantee your order will be shipped to the new address, but we will try our best.

Occasionally, there might be a delay in the tracking information update due to various reasons like customs processing, logistic handling, or other unforeseen circumstances. Please be assured that we are on top of it and you can reach out to our customer service for real-time assistance on the status of your order.

To begin the return process, you can reach our returns/customer service team at: hello@pawscode.com who will reply within 24 hours.
If your return is accepted, we’ll send you the return address as well as acode that needs to mark on the package. Items sent back to us without first requesting a return will not be accepted.

Items can be returned within 30 days of purchase. Please provide your original receipt & order number as proof of purchase. Products must be unused, in their original packaging, and in the same condition that you received them.
Any promotional gifts must also be returned with your returned item. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Sale items and items sold on promotion are non-refundable or exchanged. A store credit will be issued if you choose to return any sale purchases.

Return shipping costs are the responsibility of the customer unless the item is defective or an error occurred on our part. Shipping costs are non-refundable.

We apologize for any inconvenience. Please email hello@pawscode.com with your order number and photos of the damaged item, and we will assist you with the return and replacement process.

We're here to assist you! You can reach out to us via live chat on our website for instant support or email us at hello@pawscode.com. We're committed to responding promptly and addressing your concerns.

Our dedicated customer service team is available to assist you during business hours tailored for both United States and Australia time zones. We ensure that you receive timely support no matter where you are located.